Terms and Conditions
Ordering from Rcpitstop is very easy simply find the items you want to buy, add them to your basket and then follow the checkout procedure entering your delivery details, then payment is made by credit or debit card through our secure payment system or by Paypal if you have an account. An email will be sent when your items have been despatched. In the event of items being out of stock we will inform you as soon as possible with estimated delivery times or an alternative. We aim to despatch all orders the same day or within 48 hours of reciept of the order. Orders recieved from a Friday after 3pm to Sunday will be despatched on the next working day.
Small packages are sent using Royal Mail First Class parcel post. Bigger and higher value orders are sent with Royal Mail Special Delivery/Recorded delivery or by DPD courier. All orders are fully insured and most will require a signature on delivery. (UK mainland postage will never exceed £7.50 when charged).
International Postage / Shipping Rates
Postage rates are calculated by the weight of the items in your shopping basket and the location they are being posted to.
International orders that are to large (Over 2kg) for Airmail will be sent with DPD courier serice and can take between 2-7 days depending on your location, fuel and aerosols can not be sent internationally. Some products will require additional postal insurance and the product page will have a drop down box for International customers, this is mandatory and not optional, orders that have not included this option will be cancelled and refunded.
If for any reason you are unhappy with your purchase, simply return it to us unused in its original packaging in re-saleable condition as you received it. Please check you order and the items before opening products, some products have security seals on their boxes, if you are unsure you have bought the correct item don't break the seal, please contact us first, we will not refund or exchange products as they are no longer considered 100% new. We will issue a refund for the price you paid for the item excluding any postage costs. If the return is due to Rcpitstop.co.uk making a mistake in your order we will also refund appropriate postage costs. If the return is due to the item being damaged or faulty then please contact us, we will inspect and test return and depending on the fault it might have to be returned to our suppliers for repair/replacement or further inspection, Items that are returned and not found to be faulty by us or our suppliers can not be refunded. You should inform us of items that have been damaged during delivery with 3 days of recieving it so we can make the appropriate claims, parcels that are delivered and show signs of damage must be signed for as damaged with the delivery agent. If you are returning an item please make sure you use sufficient packaging so it doesn't get damaged in transit. Rcpitstop.co.uk is not responsible for returns that never make it back to us.
We can not refund or replace items that have not been used correctly and then damaged, this includes helicopters and planes which might be beyond the operators skills, please make sure you have a reasonable expectation of the results when learing to fly model aircraft and obtain insurance from the BMFA and fly from legal and safe sites.
Items returned that qualified for the post free offer will have the postage cost deducted from the refunded amount if the order is returned for no reason unless it is misatke that we have made or the item is faulty, we are not a catalogue company with huge profit margins, the post free offer is encourage customers to buy from us and not ruin us.
Rcpitstop does not warrant that the functions contained in any of this website will meet your requirements or expectations or that the operation of the website will be entirely error free, or appear precisely as described in advertisements, articles or other online resources. All content is provided 'as is' and there are no warranties or conditions (express or implied arising by statute or otherwise at law) for the content. The entire risk as to satisfactory quality, performance, accuracy and effort is with you, the user. Rcpitstop LTD reserves the right to cancel and refund orders at any time.
International copyright and trademark laws protect the entire contents of the Site. The owners of the intellectual property and copyrights are Rcpitstop LTD. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics, and code without written permision from Rcpitstop.
VAT IS CURRENTLY CHARGED AT 20%