Ordering & Loyalty Points Information
You are now able to create a login which will speed up making orders in the future. Because we appreciate our customers and would like you to return you will get points everytime you complete an order. You get one point for every pound you spend and each point is worth 5p, this might not seem like much but as you know hobbies can be expensive and even if you spend £200 on spares for your helicopter, for example, that's £10 back.
If you want to make a quick order and not create an account you simply don't fill in a password and checkout as normal.
We have created a login option to encourage customers to return and any information is not passed on to any third parties.
Delivery Information & Costs
POST FREE ON MAINLAND UK ORDERS OVER £50, STANDARD DELIVERY ONLY BUT LARGER ORDERS ARE SENT WITH A COURIER, SMALL ITEMS SENT TO UK OFF SHORE ISLES, HIGHLANDS AND N.IRELAND STILL QUALIFY FOR FREE DELIVERY BUT NOT ITEMS THAT ARE SENT WITH A COURIER (micro planes, helicopters and cars still qualify)
Please choose the correct postage option for the country or specific area you live in. Our postage charges are calculated by the products weight, size and packaging used. Delivery costs are as follows, but are to be used as a guide only.
Due to the cost of some items we will only send them with a secure shipping service and the cost will be higher because of this.
Due to the delicate nature of small small parts (eg.Micro helicopter skids) they will be packed in custom made small boxes and the delivery charge will be calculated with this in mind.
We are not responsible for deliveries that customers leave undelivered by the delivery companies, it is a customers responsiblility to be have some one at the delivery address to accept parcels.
Orders that are created and the customer chooses the incorrect postage tarrif will be cancelled.
NEXT DAY DELIVERY - Depending on the time of day you complete an order is important, Royal Mail and DPD our are main delivery agents and depending on the weight and size of an order we can send next day parcels with either company, only if parcels are under 2kg and relatively small can they be sent with Royal Mail Special delivery. Large items such as Planes and larger cars have to be sent DPD and the cut off for last orders is about 3pm week days for us to be able to get it in that days collection.
Please give a mobile number in your contact information so the 'one hour window' service from DPD can be used to update you (UK only)
(Next working day delivery does not include the weekend and is for the mainland UK only)